How to set up a shared mailbox in Outlook [macOS]

How to set up a shared mailbox in Outlook [macOS]


NOTICE: First you have to determine which version of Outlook you are currently using. There are two versions. The Old Look version of Outlook, and the New Look version of Outlook. In this article you will find how to set up a shared mailbox for both versions.

It must be noted that a shared mailbox will be visible in a shorter time if you use the Old look of Outlook.

Here are some examples of the new and the old version of Outlook:

Click here to find the instructions for the OLD LOOK.




If you want to revert from the old look of Outlook to the new and the opposite, follow this link .
To add the shared mailbox follow the below steps:

Old version of Outlook:

1.  Open Outlook,  and   click on " File" -> "Open" -> "Other User's Folder..."




2. In the searchbar type in the name of the shared mailbox and select it from the list below. Select the account that is a member of the shared mailbox in the "Account:"  field and click "Open".



New version of Outlook:

1.  Open Outlook , and click on  "File" -> "Open" -> "Shared Mailbox..."



2. In the searchbar type in the name of the shared mailbox and select it from below. Select the email account that is a member of the shared mailbox and click  "Add".




A shared mailbox is a mailbox that can be shared between more than one user. The users that are members of a shared mailbox, they can reply, check on e-mails that have been sent and received and monitor the shared mailbox. 

A user must be a member of that shared mailbox   to be able to add it to the inbox section. If the user is not a member, the user cannot have access in the shared mailbox.