How to set up CallSwitch Communicator 6 Desktop App [Windows]

How to set up CallSwitch Communicator 6 Desktop App [Windows]

To set up the CallSwitch Communicator App on your Windows PC follow the steps below:

1. Go to you emails and find an email that has been sent to you from your company and has a subject "{YOUR COMPANY'S NAME} account details". (For example "Amicus Networks - Subject: Amicus Networks account details")

2. Select it and scroll down until you find the "Windows 10" button. Click on it.
IMPORTANT: You will need the "USERNAME" , the "PASSWORD" and your "SERVER'S NAME" later on, so don't close your email after this step. (Example server name

3. On the pop up window that will appear click on "Save File" to download the application on your computer.
NOTICE: If the pop up window doesn't come up, check if you have an ad block plugin that prevents the file to download.

4. After the file has been downloaded succesfully, it usually can be found in your "Downloads" folder under C:/users/{yourName}/DownloadsDouble click on the .exe file to start the installation process

5. If you get this warning window, click on "More Info" and on the next window click on "Run anyway".

6. When the installation wizard starts click on "Next".

7. Select the "I agree to the terms of this license agreement" and click on "Next".

8. Click on "Next".

9. Select "Make shortcuts available to all users" (Optional) and click on "Next".

10. Click on "Next" and wait until the wizard finishes the installation

11. When the installation has finished click on "Finish".

12. After the installation is complete, you can find the CallSwitch Communicator App on your computer's Desktop. Double click on the icon to open the application.

13. When you open CallSwitch Communicator App for the first time you are being greeted with the profile wizard to synchronize your app with your organisation's server. Click on "Next >".
IMPORTANT: In the steps that will follow you will need the "USERNAME" , "PASSWORD" and "SERVER NAME" from step 2.

14. On the next window type in the email and the password that was provided to you from your organisation (Step 2), and click on the "Advanced" tab.

15. On the Advanced tab type in the Login server field the server that was provided to you from your organisation (Step 2). The server name is something like {mt OR cc}{numbers} . Click on "Next >".

16. Set up a new password and click on "OK". Your password must be at least 8 characters long, contain at least one number, one lowercase, one uppercase and one special character. (For example: q!643gNe) 

17. If you are using the Callswitch Communicator in collaboration with your Deskphone (eg a Yealink VoIP phone) enable the option "Use Deskphone", else uncheck it and click on "Next >".

18. Click on "Finish"

19. (Optional) If you want to add an extension to your browser so you are able to call a number on a web page by clicking on it, click on "Yes". Else click on "No" and skip to step 21.

20. (Optional) Select the brower that you use from the dropdown menu and click on "OK". Your browser automatically will pop up and will be redirected to the plug in page. (It differs from browser to browser).

21. Your CallSwitch Communicator is ready and you can start using it. To open the dial pad and make a call click on the "Phone" icon.

22. Well done! You have set up your CallSwitch Communicator successfully!